Frequently Asked Questions
Everything you need to know about your order and official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that limited edition items and music formats like vinyl or CDs must be unopened.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Are the apparel items sustainably made?
We strive to use high-quality, comfortable materials for all our apparel. Specific fabric compositions and sustainability details are listed in the individual product descriptions.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact customer support within 1 hour of purchase if you need to request a change or cancellation.